You-First Policy

Our You-First Policy

Our mission is to provide exceptional representation, one client at a time. We strive to do this by putting you first – your concerns, your needs, and your rights.

Putting You First: Our Promise to You

We understand how quickly and completely an injury can disrupt your life. If you have been hurt in an accident and are dealing with a personal injury, car accident, or workers’ comp claim, it can often seem as if things are spiraling out of your control. The time you need to spend healing can quickly be dominated by the stress of dealing with the insurance company.

We created our You-First Policy to give you peace of mind and put you back in control. At the Law Offices of James Scott Farrin, every person hired, process implemented, and action taken puts the client – you – first. We handle the details of your case so that you can focus on your health and your family.

We have 14 office locations in North Carolina, one in South Carolina, and our dedicated team takes cases all across both states.

We promise to put you first by:

1. Listening to You

Everything starts with you. You can call or contact us any time, day or night. Share your story with us online, on the phone, or in person. An experienced attorney will review your information to determine if you may have a case, and there is no fee or obligation to hire us afterward.

But our responsiveness doesn’t end there. It continues every step of the way – and our client reviews reflect this.

5 gold stars in a row.
“Anytime I had a question I could always reach out for help and always received a quick response. I was impressed with how attentive they were to my concerns.”


2. Taking Your Case Only if We Believe It Will Put You in a Better Place

Our goal is to help as many people as possible, but we don’t take every case. We will take your case only if we think we can get you a better result than you would without us. If we don’t think we can help you, we’ll tell you quickly. We put you first, not our bottom line.

5 gold stars in a row.
“Great to work with! They do not only think of making money for themselves but make sure their client is taken care of.”


Former James Scott Farrin law firm client Susan Y.

3. Guiding You Every Step of the Way

We will treat you like family and give you the same advice we’d give them. We’ll answer your questions, take care of the paperwork, monitor your filing deadlines, help you navigate the legal maze, and deal with the insurance company – and we may even be able to help you find medical care options. We’ll keep you informed at every stage of your case.

5 gold stars in a row.
“[They] did a great job of keeping me informed of my progress and went out of their way to help with some decision making in regards to my own case as well as my son (who was not being represented).”


4. Fighting to Keep You From Being Taken Advantage Of

Our experienced attorneys and paralegals will fight to protect you from the tricks and traps of insurance companies, most of whom are motivated to pay out as little as possible on claims. We know how the other side works because we have several former insurance adjusters, defense firm attorneys, and even a former state senator on staff. We will put our experience and resources to work for you.

5 gold stars in a row.
They do not allow the insurance company to intimidate you.”


Former James Scott Farrin law firm client Arles B.

5. Seeking to Get You Paid as Much as Possible

We operate on a contingency fee basis, so our goals are always aligned with yours. We will seek maximum compensation for you, and you don’t have to pay us anything up front. If we don’t get you a result on your personal injury, car accident, workers’ comp, or other type of case, we don’t charge an attorney’s fee.2

5 gold stars in a row.
“This is a great law firm, I would recommend it to the world – caring, respectful, and honest. What more could any client ask for?”

6. Seeking to Get You Paid as Fast as Possible

We understand that you don’t want to wait endlessly for your case to resolve, so we built our own patented software and systems to optimize our speed and efficiency in handling your case. And it’s paid off. We have a reputation for getting great results, fast.1

5 gold stars in a row.
Everything was done and handled in a timely manner. I will be recommending them to all of my family and friends!”


Former James Scott Farrin law firm client Jayla O.

Are You Ready to Be Put First?

The time right after an injury can be traumatic. Not knowing what to do, what your rights are, and who to trust can be unsettling. That’s why we offer you a free case evaluation to have your unique situation reviewed by one of our skilled attorneys helping North and South Carolina– with no strings attached.

We handle personal injury, car accident, and workers’ compensation cases, in addition to many others. And we stand by our You-First Policy.

This is your opportunity to get a free case evaluation from an experienced attorney who knows the law and will put your needs first.