Insurance Direct Repair Shops (DRPs) & Your Safety

When you’re involved in a car wreck, one of the first things the insurance company will ask you to do is get the damage appraised and repaired. They may even suggest that you take your car to one of their “certified,” “recommended,” “preferred,” or “in network,” direct repair shop (DRP) mechanics.

If you’re like most people, your first reaction might be one of gratitude. Isn’t it comforting to know the insurance company is so concerned about making sure your car is repaired properly, that they have developed “preferred” relationships with certain auto repair shops? You really do feel in good hands going to a repair shop where the insurance company is calling the shots and paying for the repairs. You feel confident that your car will come out of that shop as good as new.

We don’t want to burst your air bag, but our experience dealing with some DRP auto repair shops and the insurance companies they contract with proves the opposite may be true.

In other words: You may not be in good hands.

What Is a DRP?

Sometimes insurance companies use a DRP shop, not for the quality of work, but for shortcuts that can save them money. As a result, you could potentially be putting yourself and others on the road in harm’s way.

Generally speaking, our experience dealing with DRP shops has been that most want to do right by their customers. However, sometimes they use generic or substandard parts instead of the original equipment manufacturer (OEM) parts the auto maker recommends. We’ve seen instances in which DRP shops repaired a part, even if the part should have been replaced to preserve the integrity of the vehicle.

Unfortunately, these practices often lead to unsafe vehicles returning to North Carolina’s roadways. Why does this happen? The insurance company may not want to pay you for a totaled auto (a 75% loss of the vehicle) and the auto body shop wants the business to fix the car. You’re caught in the crossfire and will likely not even realize it.

Do You Suspect Your Car Was Improperly Repaired?

Here are some red flags that may indicate your car was not or is not being repaired properly:

  • You are getting “the runaround” by your insurance company and/or the DRP shop
  • The repair seems to drag on and on
  • Your vehicle does not seem to be running or handling properly after repairs – trust your gut
  • There are inconsistent gaps where parts should come together

We Fight for Compensation for Shoddy Car Repairs

We file claims from vehicle owners who have come to us with complaints about some DRP shops in North Carolina and about the insurance companies connected with them. We have found some of the work to be negligent at best and some of the cars dangerous to drive at worst.

DRP shops that are found to have been negligent for unfair or deceptive practices could be responsible for 3X the damages*.

Contact Experienced NC Lawyers for a Free Case Evaluation

If your car was wrecked and you suspect shoddy or substandard repair work, contact us. We are among the largest personal injury law firms in North Carolina and have decades of combined experience protecting the rights of victims in Raleigh, Greensboro, Charlotte, Greenville, Fayetteville – areas all across North Carolina.

Contact us right away about your suspicions or call 1-866-900-7078 for a free case evaluation.

*Each case is unique and must be evaluated on its own merits. Prior results do not guarantee a similar outcome.