Archives: Testimonial

Meet Catherine S.

Posted on by Law Offices of James Scott Farrin

Cases or matters referenced do not represent the law firm’s entire record. Each case is unique and must be evaluated on its own merits. The outcome of a particular case cannot be predicated upon a lawyer’s or law firm’s past results. Images used do not represent actual events or client.

30-Year War Vet Says Calling Us Was Her Lifesaver1

Catherine served our country as a military veteran since 1976 – three tours of duty in Iraq. She began right out of high school as a jet engine mechanic on F-4s, and by the time she retired she was managing an entire airfield.

Catherine grew up with a strong work ethic. She worked at a Hardee’s during high school. She joined the military right after high school, and after retiring from military duty, she began working for the U.S. Postal Service as a mail carrier.

Catherine has always been a strong capable woman – a doer. It would never occur to her to be anything but. Here is her story.

Catherine served our country for over 30 years in the military, retiring in 2008. She then began working as a mail carrier. In 2012, she suffered serious injuries in a car accident which resulted in a broken jaw, a brain bleed, short-term memory loss, and a two-week hospitalization. Despite that trauma, she still returned to her job as a mail carrier.

In 2014, she fell on some ice while working and fractured her back in multiple places, injured her head again, and exacerbated the PTSD she had been diagnosed with previously. Sometimes her mental state would become so severe that she would become incapacitated for up to six days at a time with a single flare-up.

We began representing Catherine in 2014 and were by her side for three years fighting for benefits she clearly deserved. Catherine suffered significant mental impairments from PTSD in addition to physical disabilities from her work-related accident. The combination of those impairments made it difficult to sometimes complete even the most routine tasks of day-to-day life, much less return to her previous job or any other work. Trying to vacuum her house would sometimes take her all day because of the pain.

For someone like Catherine, a military veteran and hard worker, being physically and mentally incapacitated was incredibly difficult and it left her with very little energy to fight on her own.

“I just got so fed up with the rigmarole and the paperwork and the bureaucracy on top of everything else I was dealing with. I saw your commercial on TV one night and thought, maybe they can help.”

It’s a good feeling to know we were able to help Catherine through this long and arduous situation.

“Sometimes when I would get confused or get worried about something, I could always shoot my paralegal an email, or call her, and she would reassure me that she would take care of things. I just really think that others in my situation should not even hesitate to call. That phone call was my lifesaver.”

After three years of work we won a fully favorable decision for Catherine and she was awarded back benefits and ongoing monthly benefits.

“I got the feeling that the firm cared what I was going through, that it mattered. I mattered. My feelings mattered. That’s a good feeling when you’re having all the bad feelings. That’s a really good one.”

Meet Carleen R.

Posted on by Law Offices of James Scott Farrin

Cases or matters referenced do not represent the law firm’s entire record. Each case is unique and must be evaluated on its own merits. The outcome of a particular case cannot be predicated upon a lawyer’s or law firm’s past results.

How Our Firm Helped an Injured Pedestrian1

Carleen R. was waiting with her nieces for the school bus when a car jumped the curb and hit her. She landed on her back in the grass and waited for the ambulance to arrive.

As she lay there, her foot began to swell and became increasingly painful. The hospital gave her crutches to take the pressure off her injured foot – but told her there were no breaks. Still swollen and painful a week later, Carleen saw her personal doctor who sent her to an orthopedist. He found that, indeed, the foot was broken.

Carleen wore a cast and special orthopedic shoes for about two months. Her limited mobility made it difficult for her to take care of her disabled husband, as she normally did.

A Call to the Law Offices of James Scott Farrin When She Needed Help

Realizing that she needed help, Carleen called the Law Offices of James Scott Farrin. She said she was happy with the work done on her behalf, and has recommended the firm to a friend.

“The best thing about the law firm is, they work with you and for you,” she said. “If you need a lawyer go to James Scott Farrin.”

Meet Berniece R.

Posted on by Law Offices of James Scott Farrin

Cases or matters referenced do not represent the law firm’s entire record. Each case is unique and must be evaluated on its own merits. The outcome of a particular case cannot be predicated upon a lawyer’s or law firm’s past results. Images used do not represent actual events or client.

How Our Firm Helped an Injured Workers’ Compensation Client1

Employers purchase workers’ compensation insurance because they are legally required by law to do so in North Carolina and South Carolina, with some narrow exceptions. They are buying that insurance so that they won’t have to pay out-of-pocket if one of their employees gets hurt while on the job.

When you get hurt at work, you may expect your coworkers and your employer to sympathize with your situation. After all, you work with them every day, and everyone probably knows everyone in some capacity. However, when it comes to workers’ compensation insurance, your employer may not be as forthright about helping you get the most benefits possible because it can raise their premium. They may even try to terminate or demote you under the guise of another reason.

Not only is that unfair to you, but what they’re doing may be against the law.

This is Berniece’s story.

Why Injured Worker Berniece R. Turned to Us

When Employers Turn Against You

Mrs. Rawls was a lock box officer for a bank. She was working one December day, picking up mail for her employer. On that day, the roads were slick, and one of her mail carts tipped over. When she picked up the cart, her left shoulder popped, causing her agonizing pain. It’s important to note here that Mrs. Rawls is left-hand dominant, so her work injury made life more challenging.

She had injured her rotator cuff, and soon after her employers found out she was hurt, they terminated her.

“I was working one day and then they called me in a conference room and that was it. They walked me to the door,” said Mrs. Rawls.

She would soon have to have two surgeries done on her left shoulder to try to get it as close to how it was before. She was out on disability for a while as she went through physical therapy. She had to learn how to function and use her left arm, even with the pain. Eventually, she just became accustomed to it.

To make things worse, her employer, who was set to be a witness on her behalf for her workers’ compensation claim, turned against her.

Fighting Back: Why Did She Call James Scott Farrin?

“Well, I was at home recovering and I had been seeing the ‘We Mean Business’ advertising on television. I had called one law firm asking if they could help me and they turned me away. I decided to try calling James Scott Farrin after seeing that ad, and they were on it! I called over the weekend and I was very pleased because someone was there to take my call. I didn’t even have to wait until Monday to talk to someone!” she exclaimed.

“Someone came out to our house the following week, interviewed me, and then took on my case. I was very satisfied every step of the way because they kept me informed what was going on,” said Mrs. Rawls.

“I Was Very Pleased with the Outcome of My Case”1

Mrs. Rawls recalled that the legal team that helped her at Farrin was highly professional, highly responsive, and kept her informed. She felt like they really listened to her and heard what she had to say. They also got her case resolved relatively quickly.*

Her husband, Mr. Rawls, was also pleased with his wife’s care and joked, “My wife is not a patient person, and Farrin got it done for her quickly. They communicated with her on a regular basis, and frequently enough that we weren’t left wondering. We didn’t really have to ask.”

“I was very pleased with the outcome of my case. I tell my friends, ‘Go to James Scott Farrin. He did it for me; he’ll do it for you.’ You may not remember every detail of your case, but I’ll always remember that it was a good outcome,* and that [the legal team at Farrin] treated me right.”

When you’ve partnered with the right law firm, you should feel heard and taken care of – those personal touches can make all the difference. Fostering that trust and relationship is one of our goals. We saw that Mrs. Rawls had been given the short end of the stick, limiting her options for the foreseeable future, and she needed our help.

Every day, the workers’ compensation attorneys and staff at the Law Offices of James Scott Farrin navigate through cases where people have felt like no one was on their side, and the weight of the world was on their shoulders.

We’re more than happy to bear that burden for you so you can focus on healing.

Meet Bernadette H.

Posted on by Law Offices of James Scott Farrin

Cases or matters referenced do not represent the law firm’s entire record. Each case is unique and must be evaluated on its own merits. The outcome of a particular case cannot be predicated upon a lawyer’s or law firm’s past results.

How a Client Was Helped After a Rear-End Accident1

It was raining hard along Interstate-40 when the car Bernadette H. was driving was hit from behind by another car. She was so concerned about the wellbeing of her daughter in the passenger seat that she didn’t initially notice the growing pain in her back.

“Then, all of the sudden, when I got to the other side to see if my daughter was ok, something hit me,” she said. “And it hit me like, like a ton of bricks had fallen on me. And my back started hurting. And by then the police and everybody came and they took me to the emergency room.”

At the emergency room, Bernadette was told that nothing showed up on the x-ray and she was fine. But the pain was intense.

“I couldn’t sit down. I couldn’t lay down. I couldn’t do anything,” she said.

Her sister recommended that Bernadette call the Law Offices of James Scott Farrin, the firm she used for her own accident case. Bernadette took her sister’s advice — and was happy that she did.

Personal Attention and Respect Given to Every Client

Bernadette said she appreciated the personal attention and respect she received from her lawyer.

“He said — ‘You’re in charge. Whatever you say. We work for you.’ And he did, and I appreciate it,” Bernadette explained.

“They talk to you like you’re human. They explain things to you down to the finest [detail] to make sure when you walk away you know what they are talking about.”

Bernadette was happy with the help she received from the firm.

“If you want honesty. If you want compassion. If you want truth — this is the place to be. Come to James Scott Farrin.”

Meet Ben B.

Posted on by Law Offices of James Scott Farrin

Cases or matters referenced do not represent the law firm’s entire record. Each case is unique and must be evaluated on its own merits. The outcome of a particular case cannot be predicated upon a lawyer’s or law firm’s past results. Client identity has been changed to protect their privacy. Images used do not represent actual events or client.

How Our Firm Helped an Insurance Adjuster1

Insurance adjusters – at some point after a car accident, you’re going to eventually talk to one in order to settle your claims. Their job is to make vital decisions about how much money you get as reimbursement for the damages you suffered during an accident. While some insurance adjusters may be very nice people, their job is to have their employer’s best interests in mind, which usually means decreasing or minimizing how much the insurance company has to pay out to you.

Outside of their job, they’re just ordinary humans trying to pay their bills, put food on the table, and get ready for the next day. So what happens when it’s the insurance adjuster in the shoes of the victim?

This is the story of Ben B.

Insurance Adjuster by Day, Student by Night

Ben B. is a part-time graduate student whose day job is working for a large, well-known insurance company. Interestingly, Ben is a liability adjuster for car accidents, like the one he was in. He did not buy coverage from his insurance employer because even with his employee discount, their insurance was still too expensive.

Before the collision, Ben was at peak fitness level, but the injuries he sustained left him unable to do much in the way of working out and other strenuous activities.

Around Thanksgiving, Ben was taking his dog to the vet and drove forward after the light turned green. All of a sudden, a car rammed into the side of his car and t-boned him on the driver’s side. Ben was thrown around as the impact deployed the airbags. As he looked around, confused, terrified, and in shock, he noted that his light was indeed green and he hadn’t done anything wrong. The police and the paramedics came. Ben watched as the woman who caused the collision was picked up from the accident scene by her cousin.

Ben went to the hospital for treatment, and he filed a claim with his insurance. The woman in the other car admitted that she had run a red light. However, her insurance was trying to say that she had no permission to use the car as it was her cousin’s car – the same cousin that Ben observed picking the woman up from the scene.

As an insurance adjuster who understands insurance company strategies, Ben knew exactly what was happening.

If the other party’s insurance successfully argued that the woman took the keys to the car or didn’t have permission from her cousin to use it – that the car was technically “stolen” – then they could keep delaying the claims process.

Perhaps fortunately for him this time, Ben is all too familiar with the delay, deny, defend tactic that many insurance companies often take. He knew that:

  1. The other party was trying to delay the process,
  2. The cousin whose car was “stolen” would likely not press charges against their own relative who caused the accident, and
  3. Ben would then be stuck with thousands of dollars’ worth of hospital and doctor’s bills to pay off

When Insurance Adjusters Lawyer Up

A week and a half went by, and Ben heard nothing from the other party. Meanwhile, he had no car to get to work and school, his finals were about to start, and he was having to regularly go to doctor’s appointments. With Ben already juggling so many balls, all of which were up in the air, he also had to add in an uncooperative insurance company. Something had to give.

And so, after seeing the James Scott Farrin commercial on TV, Ben decided to call us.

“I deal with lawyers a lot. I’ll be honest, I was told by my [insurance company employer] not to talk to [a lawyer], but I called and spoke to you guys and I felt like you guys were really trying to help me. And that’s really what I needed in the moment.”

“I Just Didn’t Have Time to Wait”

Ben understands that settling a claim can take a long time, but acknowledges that insurance companies are prone to dragging a claim out so that it takes longer than it needs to be. And many people choose to settle instead of fighting for the compensation they actually deserve.

Ben just wanted to get his case settled and get the whole ordeal behind him sooner rather than later. However, most importantly, he didn’t want to leave with any sort of debt from the accident when he was so clearly not at fault.

“Based on my experience and background as a liability adjuster, I know that the adjuster on my case was just extending the process because they didn’t want to make a decision on my claim. I know these things. But I was just like, ‘I don’t want to deal with this; I just don’t have the time.’

A lot of insurance companies aren’t the best and they’ll try to get you on little things, and I know how to talk to them because they’ll try to shift blame on you even when it’s not your fault.”

A Gigantic Weight Off of Ben’s Shoulders

When asked what Ben thought of his experience working with our firm, he said, “The Farrin legal team was so helpful. They were always very responsive. They wrote things down exactly so that I understood it 100%. Because I mean, I do work in insurance, but health insurance is still something that’s very confusing. It’s a whole different world from auto insurance, so the legal team was really able to break that down in ways that were really helpful – like helping me understand my coverage and what I had to pay per my policy.”

Ben’s legal team took charge of collecting all of his documents related to treatment to present as evidence to the defendant’s insurance company, and then negotiated a settlement with them on Ben’s behalf.

The case settled very favorably.1

Ben said, “I was happy with the settlement. I was surprised – I got more than I expected to get back, and on top of that, all of my bills were paid. So it was an exciting thing.”1Ben is healing and feeling much better. He has his mobility back and is almost back to normal, with zero debts from his treatments.

According to Ben, the team at Farrin took the legal burden off of his shoulders when he was already juggling so many things in his life. From his first call to the firm, the people Ben talked to “really seemed like they cared and sounded like they knew what they were doing and talking about; just very knowledgeable. Even though it is a bigger firm, it sounded like you guys would take care of my case and help me


And that’s just what I really needed.”

Meet Arylla P.

Posted on by Law Offices of James Scott Farrin

Cases or matters referenced do not represent the law firm’s entire record. Each case is unique and must be evaluated on its own merits. The outcome of a particular case cannot be predicated upon a lawyer’s or law firm’s past results.

How Our Firm Helped an Injured Passenger1

Arylla P. was taking the same bus she took home every day when it drove into a wall on the Duke University Campus.

“I was riding and it seemed like we were going a little fast,” she recalls. “All of the sudden we hit the wall. Bam!”

The noise was so loud she turned her head to get a better look when her neck “creaked” and started to hurt. After the police came, she went home to pick up her grandchildren from daycare rather than go directly to the emergency room.

By the next day the pain was worse and she went to the emergency room, where they discovered that one of her discs was ruptured.

A Call to the Law Offices of James Scott Farrin Went a Long Way

Arylla decided that she needed legal advice and called the Law Offices of James Scott Farrin. Arylla was happy with the work done on her behalf.

“What I liked about working with James Scott Farrin, the firm, was the people that were so helpful and insightful. I would say the best part of James Scott Farrin are the people that are working there. They really care.”

“If you’re injured and you need help, call James Scott Farrin. They really care about you.”

Meet Antwaine A.

Posted on by Law Offices of James Scott Farrin

Cases or matters referenced do not represent the law firm’s entire record. Each case is unique and must be evaluated on its own merits. The outcome of a particular case cannot be predicated upon a lawyer’s or law firm’s past results.

How Our Firm Helped an Injured Passenger1

Antwaine A. knows that life can change in an instant. He was a passenger in a car driving through downtown Raleigh when another car ran through a red light and hit the passenger side of his vehicle — flipping it over twice.

As a result of the car accident, pain and stiffness radiated down Antwaine’s neck and shoulders, causing him to miss about three months of work.

“I had pain in the mornings and my bones, neck and shoulder were stiff. I was taking pain medicine daily,” he said.

He was referred to the Law Offices of James Scott Farrin through a friend.

A Call to Our Firm Was Quickly Returned

“I called them and I got an immediate response. Actually my [investigator] came the following day,” he said.

Antwaine was very pleased with the way the Law Offices of James Scott Farrin treated his case — and how respectful James Scott Farrin was to him as a person.

“The best quality (of the firm) is the warmth that you feel when you come into the office. You feel like you’re part of the team. Any decision they made, they always talked to me about it,” he said.

“I felt like they did an A-1 job. If I ever need any more help, they would be the ones I would deal with — James Scott Farrin. That’s who I want on my side in any kind of case.”

When asked about the advice he would give to others seeking legal assistance, his response was simple — think James Scott Farrin.

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